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Emplifi COMPANY OVERVIEW

The Leading Autonomous CX Platform for Social Marketing, Commerce, and Care

Join 20,000+ global brands using Emplifi to orchestrate seamless customer journeys. Powered by Fuel AI, our Autonomous CX platform unifies your social marketing, commerce, and customer care data to deliver personalized experiences at scale, turning every touchpoint into a competitive advantage.

Built on more than 5T of data, we’re recognized as a leader by top industry analysts.

About Emplifi

Emplifi by the numbers

20,000
Global Brands using our Autonomous CX technology
4 Billion
Monthly Interactions: Managed by our unified social marketing and care platform
30+
Years of combined experience serving our legacy brands
50+
AI products and features built in-house to empower our customers

Let's have a quick chat about how we can help you.

MISSION

Emplifi delivers growth, increased sales, and improved loyalty

We power exceptional digital customer experiences that increase revenue, build loyalty, and deliver actionable insights via a unified and comprehensive social platform. Want to learn how we do it?

Social Marketing

Unlock growth with AI-powered social media management

Social Commerce

Maximize revenue with social commerce

Social Customer Care

Build exceptional customer experiences across every touchpoint

Service Management

Simplify the complexities of consumer service

Learn more about the history of our company with this timeline video
COMPANY HISTORY

Learn how Emplifi has helped brands build digital experiences for 30+ years

Our journey started in 1995, and as the modern customer experience evolved, so did we. Discover more about our history in this short video highlighting our three decades of experience.

Explore our trends and insights

Learn more about our latest thought leadership, insights, and company news to inform your social marketing, commerce, or care strategy.

Resource Center

Discover the latest social media marketing, social commerce, and customer care trends that could impact your brand.

Media & Press

Read the latest news, announcements, and product updates from Emplifi.

Webinars

Review our slate of insightful webinars or watch one on-demand to hear insights from our experts, partners, and customers.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
Get a demo

Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.